1. Who we are
Online Car Valuations (onlinecarvaluations.com.au) is a division of Asset Valuations Group, ABN 40 667 565 166, 4C/144 Edward Street, Brisbane QLD 4000. In these terms, "we", "us" and "our" mean Asset Valuations Group trading as Online Car Valuations. "You" means the person ordering a valuation.
By ordering a valuation you agree to these terms. Please read them with our Privacy Policy.
2. The services
You enter an Australian registration number, state and odometer reading, and we identify the vehicle from state registration data. For each vehicle you then choose one of two services.
Online Car Valuation. An automated, market-based estimate of market value at the date of the report, for a stock-standard vehicle with no modifications or add-ons. We compare the vehicle with current advertised listings of similar vehicles in Australia and give an estimated private sale value, trade-in value and dealer retail value. The report is shown on screen and emailed to you with a PDF copy, usually within a few minutes of payment. It is not a physical inspection, a certified valuation, or financial, legal or tax advice, and does not account for the vehicle's condition, service history, modifications, damage or finance owing.
Certified Comprehensive Valuation. A full valuation report prepared and signed by an Asset Valuations Group valuer, for purposes such as family law, litigation, disputes, deceased estates, insurance, or for modified or non-standard vehicles. After payment, a valuer contacts you to book an online video inspection of the vehicle. We aim to deliver the signed report within 2 business days of payment; this depends on you being available for the inspection and providing the information the valuer reasonably asks for. The valuer may contact you about the valuation date and any other details the purpose requires.
3. Price and payment
An Online Car Valuation costs A$80 and a Certified Comprehensive Valuation costs A$250, per vehicle, including GST, paid once at checkout.
Multiple vehicles. You can add up to 10 vehicles to one order and choose a service for each. The highest-priced vehicle in the order is charged in full and every other vehicle is 10% off. The discount is shown at checkout before you pay.
There are no subscriptions or recurring charges. Payments are processed by Stripe; we never see or store your full card details. A receipt is emailed to you after payment.
4. Your responsibilities
- Enter the registration, state and odometer reading accurately. The valuation relies on them.
- Check the vehicle details we show you before paying, and tell us promptly if they are wrong.
- Give an email address you can access. Your report is sent there.
- Choose the Online Car Valuation only for stock-standard vehicles. If the vehicle is modified, or you need the valuation for a court, a dispute or another formal purpose, choose the Certified Comprehensive Valuation.
- For a Certified Comprehensive Valuation, give a phone number we can reach you on, tell us about modifications and condition honestly, and make yourself available for the video inspection.
- Don't use the service to scrape, resell or bulk-extract data, or in any way that breaks the law.
5. How the value is calculated, and its limits
Online Car Valuation figures are based on advertised asking prices at the time of your report, adjusted for kilometres, age and sale type. Asking prices can differ from final sale prices, and markets change. Vehicle details come from third-party registration data, which can occasionally be incomplete. Every report lists the comparable listings used, so you can check the evidence yourself.
6. Refund policy
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
You get a full refund if:
- we can't find enough comparable vehicles to complete an Online Car Valuation. This refund is automatic for that vehicle, and we email you when it is processed;
- your report is not delivered within 24 hours of payment and we can't resend it;
- the report is for the wrong vehicle because of an error on our side, and you tell us within 14 days; or
- you were charged more than once for the same report; or
- you cancel a Certified Comprehensive Valuation before the video inspection has taken place.
Change of mind: because an Online Car Valuation is a digital service delivered immediately after payment, we don't offer refunds for change of mind once it has been produced. In a multi-vehicle order, refunds are for the amount paid for the affected vehicle.
How to ask for a refund: email support@onlinecarvaluations.com.au with your report number (it starts with OCV-, or OCV-C- for certified valuations). We reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days.
7. Using your report
You may keep, print and share your report with buyers, dealers, insurers, lenders, advisers and family. The report design and content remain our intellectual property. Please don't alter the figures, or present an Online Car Valuation as a certified valuation. Only a report signed by an Asset Valuations Group valuer is a certified valuation.
8. Liability
To the extent the law allows, we are not liable for any loss arising from decisions made using an estimate, including a sale, purchase or insurance amount. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the service again or refunding the amount you paid for it.
9. General
These terms are governed by the laws of Queensland, Australia. We may update them from time to time; the version in force when you order applies to that order. If any part is found unenforceable, the rest still applies.
10. Contact us
Online Car Valuations, a division of Asset Valuations Group
4C/144 Edward Street, Brisbane QLD 4000
Email support@onlinecarvaluations.com.au · Phone 1300 768 862 (Mon–Fri, 9am–5pm AEST)